Leuska Design want you to be quite happy with your purchase.
If there is anything you do not understand please contact us before you a place an order. You accept the following terms and conditions when you place your order with Leuska Design:
Bespoke: Non refundable 50% total order deposit value is required at time of order booking (based on an individual quote). Work will not begin until such time. Remaining amounts need to be paid before the printing. We will not print your stationery if this second payment is not made.
Collection: All collection stationery orders need to be paid in full when you placing your order. Please understand that we just change the wording and the some colours on our collections. If you want to add more design (flowers, shapes ect.) please chose our bespoke service. In that case please email us, before you order from our Collections.
All information (date, names ect.) that you want to be printed on your stationery must be e-mailed. PDF proofs of your chosen design with your informations and text will be e-mailed to you. If there are any changes needed i’ll offer three rounds of modification free of charge, please allow another 5 business days for these changes. After the third round any further modification will incur a charge of €20 per modification. Once the digital proof has been signed off, printing will begin and the wedding invites will be sent to you soon. I’ll only print your stationery once you have signed off your digital proofs. Errors noticed during the printing or after this time and you request a reprint, than it will be charged at full price to you. It is very important that you read and check the proof accurately. Please make extra attention to wording on the order is exactly as you would like it on your invitations. Leuska Design cannot be held responsible for any spelling mistakes etc.
We can print your invitation with your guest names.
Be sure that you send us the correct addresses and names. If you want to personalise your invitations please please contact us, so we can send you the excel sheet to fill out with your guests names.
Fees for guest personalisation – €0.50/invitation
Order Turnaround time
Leuska Design ia a small but busy studio.
Depending on the size of your order turnaround time can be from 2-10 weeks. Bespoke requests may take longer time. We always try to keep our deadlines but there are really rare occasions where circumstances beyond our control may prevent this and so deadlines cannot be guaranteed. If that will happen we will always keep you informed.If Leuska Design is not being able to complete the design due to illness or unlikely event out of her control, another professional designer will be recommended to complete the work.
Materials – product images – Printing
As all stationery is hand finished by me, they may be slightly differ from one to another.
Paper is a natural product so they may have minor imperfections.
Descriptions and photos are represented as much as possible, although slight variations can happen, for example patterns and colours may vary slightly. Colours you see on your screen may be different depending on your computer screen settings and printed items will be different to colours viewed on your computer monitor. Leuska Design cannot be held responsible for any variations in colour or quality. For any stationery the client arranges printing, Leuska Design can not be held responsible for any errors, colour matching, finishing or quality of the final printed product.
Your finished wedding set will be carefully packaged and delivered to an address you provide during the checkout process. Delivery charges will apply. Your wedding set will be delivered via via An Post delivery service. Leuska Design do not accept responsibility for loss or damage of your order once it has been delivered from us. Leuska Design is not responsible for delivery times promised by An Post delivery service. Tracking ID will be sent to you. You can also collect your wedding set from the studio.
Returns and refunds
Your ordered wedding sets cannot be returned.
At Leuska Design, we want you to be happy with your purchase from us. If you are unhappy with an item you have received because of any reason, please get in touch with us (firstname.lastname@example.org) to discuss the issue or fault and we will do our best to make it right for you. As the majority of Leuska Design products are bespoke and personalised they cannot be returned.
Please notice that any mistakes that once the final PDF proof has been signed off by you the buyer are not eligible for refunds.
We can also not offer refunds for:
– Undelivered or unclaimed packages.
– Refused packages
– Incorrect address (before you order an item please make sure that your address is correct)
Leuska Design reserves the right to use any designs and photography featuring the designs within advertising material, magazines, website, blog or social media pages and consent is hereby given by the Client. All content on www.leuskadesign.com is the property of or licensed to Leuska Design, and is subject to copyright and other intellectual property laws. Any designs not chosen by the Client remain the property of Leuska Design.
We are not responsible for any delays caused by your failure to check and sign off proofs or supply any detail within a reasonable time frame agreed between us. We are not responsible for any fees incurred by delays caused by your failure to respond on time.
You have the right to cancel your project at any stage of the design process. In the event of cancellation the initial 50% deposit is non-refundable. If you wish to cancel your order during the design process before the artwork has gone to print you will not be required to pay the second 50% due on the stationery. Once you have paid the second 50% the sale becomes final. Ownership of all copyrights and the original artwork shall be retained by the Leuska Design. Any usage of the artwork created by Leuska Design before or after the project being cancelled is not allowed.
If you have any questions about Leuska Design Terms we are happy to answer. Please contact us at +353857556841 or e-mail hello(at)leuskadesign.com